Please call to obtain an RMA number, 716-553-8525. An RMA number is void after (15) days from the date of the original issuance.

Please label each package as follows: Cyber Source, Attn: RMA Dept., 1117 North Forest Road, Williamsville, New York   14221. Mark the RMA number on each package clearly. Merchandise delivered to us without an RMA number or with an invalid RMA number will be refused.

A proof of purchase, such as a copy of the invoice or record of payment must accompany every return.

All returned products must be packed in their original boxes with all accessories and documentation included. The final approval is contingent upon receipt and inspection of returned products by Cyber Source.

All RMA shipments must be prepaid by the customer and delivered to the above address, a COD shipment will be refused. The customer must insure and accept the liability for loss or damage to the product(s).

Cyber Source will not cross-ship the products without an appropriate guarantee. We will ship and pay for, in the same method you ship the products to us, the replace or repaired products back to you.

Cyber Source will repair, replace, or substitute with equal or higher level products, the defective products at our own discretion when performing the service.

Cyber Source will take no responsibility for any data left on hard drives or data loss due to a product failure. Backups of data must be completed prior to the return of products by the customer.

If returned items are found to be functioning properly, customer will be charged a minimum of $40.00US for service, plus $50.00US for each additional hour, to the nearest half hour.

Please be advised that the service or credit may be delayed or otherwise affected if the above procedures are not followed. Cyber Source will not be responsible for any consequences due to non-compliance.